Inmotion Hosting Interview
Get Started with InMotion
10 Questions with InMotion Hosting with our editor – Harpreet Parmar
Editor at large at Comparethehosts.com
35, IT professional from London.
Current Web Hosts: 1&1, Bluehost, Inmotion, Siteground, & FastHosts
1. Take the time to introduce yourself and InMotion hosting to our readers?
InMotion Hosting is an independently owned and operated Hosting company. We are among the top 5 Hosting providers in the U.S. and service hundreds of thousands of clients around the world! We focus on providing hosting that is inclusive, reliable, and advanced. The key word there is inclusive. We try to make sure that our hosting platforms (everything from Business class plans to Dedicated servers) are easy to use even for a novice, while still providing the flexibility and access that a Web Professional would want.
Most importantly, our hosting plans include people! Our clients have access to our U.S. based Support team members 24/7 by email, live chat, Skype call, and phone call.
2. InMotion Hosting has been in the business for over 15 years. Can you please let our readers know how InMotion Hosting started and how it grew to what it is today.
InMotion was founded by Tod and Sunil; two guys who had spent years in the Hosting industry and found that the standard template for hosting companies was broken. They saw an industry that was stagnant in regard to innovation, and indifferent to individual client’s needs. They created a hosting company that moves the industry forward with creativity and care, and strives to never forget that the client is is the foundation of our success. These principles allowed Todd and Sunil to develop a company with a loyal client base.
You have never seen InMotion on television ads or on major marketing because we do not need to. Our clients are who have helped us grow to where we are!
3. There are 100’s of Web Hosting Companies in the Market. How is InMotion Hosting as a company different?
You are 100% correct. There are so many hosting companies that it is nearly overwhelming even for us. Many companies are large publicly traded brands. These companies have their decisions dictated by stock prices more than client’s needs. Many more are owned by even larger organizations with dozens of brands that you would recognize but are all really one company. These companies have no incentive to keep you with one brand because there is a big chance you will just move to another brand that they own!
InMotion Hosting is one of only a few companies on the market that is independently owned and operated, and we are proud to stay that way! This allows us to invest in professional development and profit sharing for our employees, and to focus on what will be best for our clients long term rather than what will make us the most money right now.
4. Could you give us an overview of InMotion Hosting products & services?
InMotion Hosting has more than 15 different hosting plans in 3 major categories that are all designed to fit specific client’s needs. We have shared hosting plans that suit everyone from the most basic websites to clients with larger more complex sites with hundreds of thousands of visitors per month. We have Reseller options to allow clients to become their own hosting brand. The category we take the most pride in is our VPS platforms. These are Virtual servers on our High-Availability cloud based backbone, and allow our clients more powerful hosting on a dedicated hosting platform. These can be used by people with very little experience, or they can support significant modification through Root access. Last, we have our commercial grade Dedicated servers. These are physical servers that you share with no one else.
All plans includes cPanel on a Linux LAMP stack server with CentOS 7. We do not charge you extra for server and network management and security. We include everything we can without causing unnecessary limitation to clients with special needs.
5. Why should potential new web hosting customers try out InMotion Hosting?
No hosting provider is right for everyone. Knowing this, we provide up to a 90 day money back guarantee! This is one of the longest on the market. So, if you decide for any reason that we are not the right host for you, we will provide a full refund of the hosting cost. Seriously. All we ask is that you take advantage of our 24/7 support. We can’t help if we don’t know what is wrong!
6. Current web hosting customers don’t want to deal with moving from one host to another host. Does InMotion Hosting offer any services to make this moving easier?
We have several services to assist with moving websites from other providers to us based on the plans you chose. Many larger plans include time with our Launch assistance team, who will assist with the transfer of your site content for free, or assist with custom server setups if you are starting fresh. Any plan that does not include free Lunch assistance has a certain number of free cPanel transfers, up to 30 depending on the plan! Most clients will have their content moved for free, but we have some limitations.
Speaking with a sales representative would allow us to tell you for sure if your migration will be free.
7. Please share more about InMotion data centres and reliability?
InMotion has three data-centers. One on the West coast and two on the East coast of the US. Our data-centers are designed to provide the fastest and most reliable network possible. Each datacenter has 2 to 4 tier 1 ISP providers for redundancy and 2 to 5 Peering partners to ensure global speed with the primary provider being Level 3. We utilize 20 gigabits of connectivity over 10 gig Ethernet connections, and have a unique multi-layered network using the Correro Smartwall technology for datacenter-wide DDoS protection.
In short, we use a highly redundant network design with proprietary security to ensure the safest hosting with the best uptime possible!
8. We feel great customer support is very important for potential users. What does InMotion Hosting do in terms of customer support?
Customer support is where we provide the most value to our clients. You will have access to the support team 24/7 by email, live chat, Skype call, and phone call. All of the representatives you speak with in all departments are U.S. based out of Virginia Beach, VA. or Denver, CO. If you do not want to speak with the support team, we have one of the most extensive Support center (knowledge base) on the market with step-by-step instruction. Many include youtube videos as well.
9. What are the future plans of InMotion?
InMotion will remain committed to providing the highest quality hosting in the industry while not losing site of our primary goal to server our clients to the best of our ability. We have a lot of new products and features in the works right now and you will see many more products either newly released or old products overhauled to make sure that we are moving the market standard forward!
InMotion Hosting is one of only a few companies on the market that is independently owned and operated, and we are proud to stay that way!Alexis Pickett
10. Before we go, do you have any current offers, coupons or special deals that our readers can use?
We are constantly running monthly specials! Each one is different for each product but range from 10% off to 60% and more. The best way to find the best rates is to visit the site and speak with a Sales representative by phone or chat! We can answer questions, help make sure you are on the best plan for your needs, and ensure that you get the best rate at the time!